Custom Ordering Process

Focusing on You

Prelude — Know what you’re getting into

Custom is expensive.

When working with custom artisans of any industry, shape, or size, please understand that the process and PEOPLE involved cannot be compared to buying from large companies online. Many of these brands have spent millions optimizing facilities to develop catalogues with hundreds of products aimed at trimming any costs or quality for profit.

We are a low volume, high quality based team who look to keep improving on our passion while being fairly compensated to live and thrive in the USA. We understand if you find something more suitable to your budget that we cannot satisfy and hope you come check us out in the future.

If you prefer to support an American Made company and value high quality work, lets keep talking!

01 — Starting Early

Early involvement streamlines the process and ensures our ability to insert your project into our shop schedule so that we can deliver on your timeline. Choosing to go the custom route for your individual pieces or whole spatial design requires conversations that can span the course of several months as we work through your ideal design. Don’t hesitate to contact us in the very beginning stages of your project.

Aiming for our standard of attention to detail and handmade processes, we are unlikely able to turn around custom projects in under 3-4 weeks on average. So please keep that in mind.

02 — Are we the right fit?

Our pricing reflects the product that we provide- which includes pride in our level of communication, respect for the timelines that we agree to, heirloom quality pieces and a living wage for those creating our American made products. If you’re an architect or designer, you’ve come to the right place. Part of the skill set that we’ve honed over the last decade is understanding how to reduce your pain points and make sure we deliver when, and at the quality that you need us to. 

For an idea of our pricing for individual products, please visit our Products Page. Due to the nature of creating a product that is engineered specifically to your needs, pricing can be 15-20% higher than our other products. For whole project design, we generally charge 15-20% of an FFE budget. (Furniture, Fixtures, and Equipment).

03 — Where do I start if I know what I want and have it drawn out or images of something I like?

This helps expedite the process of pricing and is generally more cost effective if you can provide as much information as possible.

If you are a designer, architect, business owner, or home owner who already has a design drawn out or inspiration images of something you like but can’t seem to get the right size, material, or availablity, please fill out the form below as well as email these images to info@projectsunday.net.

We will not duplicate other artisans work.

04 — Need our help with custom design?

We’re excited to partner with you on your custom design! Here’s how it works:

We charge a Design Fee for custom sizing or material changes to our products or for custom furniture design. The Design Fee can be as low as $250 for a material or sizing change or from $500-$2500+ for more complex custom furniture or built-ins needing input from scratch. This will include renderings and material sample images which will require signed approval to ensure that we’re all on the same page before beginning your build.

Please fill out the form above to help us narrow down your custom request.

Once we receive your form, one of our designers will reach out to guide you through the next steps of the process.

05 — Estimates and Approvals

After you have approved the renderings and material choices, we will send you an Estimate of the cost to build, delivery, and if necessary install your project.

This Estimate will require signature ensuring that you are fully aware of what you are getting, when you are getting it, and that you agree to the price. Next will be making a deposit or payment for the project to get scheduled into our queue.

Do note that with a volatile material market and standards of living, this Estimate will only be valid for 30 days before requiring reevaluation if costs have changed.

It is important to make decisions quickly because our build schedule fills up quick at times!

06 — Deposits and Payments

With signed Estimate in hand, a formal Invoice will be emailed to you requesting your 60% deposit. This email will have a payment link to make your payment.

We offer ACH payments and checks mailed or delivered to our location in Salt Lake City. Credit Card payments are available for certain projects and will incur a 3.5% fee.

General billing schedule is as follows.

• 60% down to get scheduled

• 20% during progress

• 20% upon completion or installation

This schedule is firm. It helps us apply your funds to ensure the project is scheduled, materials are procured, payroll is paid, and business cash flow is upheld so there are no hiccups in the project build.

07 — Scheduling

With your deposit paid, we can check our build schedule and give you an estimated timeline of completion. This will be a range of a few weeks and based off our currently obligations and complexity of your project.

We know it is exciting to get the ball rolling on your project and love to try our best to turn it around as quickly as possible. However, sometimes things occur such as unforeseen challenges in the build, 3rd party delays, or waiting on other subcontractors we are working around which could prolong and push these dates.

It is our goal to give any “bad news” of the reality at how long things may take upfront and do our best to satisfy these promises.

08 — The BUILD

Now the fun stuff and why we do this in the first place! Basically, we get our hands dirty (and hopefully safely).

We will communicate with you throughout the build so that you know what’s going on and especially as completion gets closer to pickup, delivery, or installation. At times, it is possible that we will provide photos of your project in progress to tie you in.

09 — Pickup, Delivery, and Installation

Once your project is built and finished, we will reach out to let you know so pickup, delivery, or installation can be scheduled.

• Pickup: We will help load it into your vehicle, shake your hand, and wave farewell to the piece we have grown fond of.

• Local Delivery: We will hand deliver, place, and assemble your new furniture with utmost care. This usually takes only a few hours, but can range up to a few days if enough items are in your order.

• Out of State Shipping: We will package and crate your item to a level that it should not be damaged in transit. These types of items are more challenging to engineer as they will require your unpacking and assembly. Typically the only items at this point that we can ship out of state are our Products due to these logistical and costly measures.

• Installation Required: If your project is one that needs installation such as cabinetry or built-ins, we will reach out to schedule with you the best time to access the space it will occupy. We take pride in our professional install team and protocols, whom likely are those who have been working on your project for weeks. We keep our workspace on site as tidy as we do in our facility so that we do not cause harm to any of your surrounding areas or inconvenience other trades working nearby. Installation type projects are the most involved and available only for Utah residents and businesses at this time.

10 — Completion and Final Payment

After a project has been picked up, delivered, or installed, our administrative staff will reach out via email, text, or phone for the final 20% payment.

This final payment will be required within at most 5 days of the completion.

11 — Review

We thank you for choosing to visit our site and possibly work with us!

This process may seem intimidating, but we have worked with hundreds of residential and commercial clients on a wide array of projects over the last several years and will do our very best at making it streamlined, clear, and painless. For as much pride goes into our woodworking, we pride ourselves just as much at keeping a high level of professionalism and communication throughout your project.

If you enjoyed your experience and would like to help support us, the last step would be we humbly ask you write us a review on Google to help us keep this up for many more to come!